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Five Essential Points for Customer Experience Measurement Success
April 8, 2022
Five Essential Points for Customer Experience Measurement Success
As we entered 2021, the most optimistic among us believed that Covid would be squarely in the rear-view
By experience experts for experience experts, EXP. is a magazine for anyone that believes in the power of
Customer centricity is the unifying principle that brings these teams together. When Galileo proved that the earth was not the
Advancements most brands have made during the pandemic brought the digital transformation era to a close. Now, we
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading
The global executive creative director for Ogilvy Experience speaks to LBB’s Addison Capper about consumers changing the world,
The future of loyalty is more human and more creative than ever. Why? Because the past year has
The path to building a loyal customer base in the QSR sector has become somewhat jagged since the
The Apple Watch is capable of scanning for heart conditions and calling for help after injuries. But Apple is
Experience and Expertise Cited by Independent Research Firm MINNEAPOLIS—The Lacek Group, an Ogilvy Experience company, was named a
In a digital first world, it’s going to take more than just a great experience to stand out.
The concept of loyalty in healthcare started popping up in niche publications around 2016 and soon gained traction
New year, new opportunities. The pandemic isn’t over yet, but the end is in sight. Consider focusing on
Just take a look around the restaurant industry. Having an app and web ordering is no longer enough
Ogilvy today announced that Kaleeta McDade has been named Global Executive Creative Director for Ogilvy Experience. Throughout her
One of the biggest challenges for any message maker is to get inside the mind of the audience.
Over the past year, we’ve experienced the most dramatic and sustained slowdown in travel in modern history. The
Ogilvy today announced it has been selected as the lead agency for World of Hyatt, Hyatt’s award-winning guest loyalty
With the US healthcare system under strain like never before, Rajesh Midha, President at Ogilvy Experience and Bottle Rocket, examines how healthcare
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