What We Do | Ogilvy Experience

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What
we do.

We help brands navigate the end-to-end customer journey via a comprehensive suite of services.

Ogilvy Experience helps our clients define, design, build and operationalize every interaction with their customers and employees. This is how we help brands and people impact the world and the ultimate objective is always to drive measurable growth.

Experience Strategy

We help companies unleash their potential, help them understand their customers, and create experience strategies that transform businesses while creating customer value.

Experience Interactions

We design and build experiences that customers love and connect with, including mobile/web, AR/VR, conversational, CDP and DMP, commerce, CMS, and loyalty.

Experience Communication

We define, build, and distribute tailored, personalized, and progressive communications that drive continuous acquisition, engagement, conversion, and enhanced customer lifetime value.

Technology & Operations

We provide strategy, planning, implementation and integration of platform technologies, CRM data collection and management operations, commerce-as-a-service, and full experience factory services.

+ %

year-over-year increase in customers transacting through digital experiences

hours in time savings per quarter per employee by leveraging the digital experience

increase in usage of on-site features

billion transacted annually through digital experiences

of reviews are 4+ star and above

increase in business sales after new experiences launched

We’re different. And different is better.

To unlock the freedom to collaborate, explore, develop and find exactly the right solution, companies need a partner that can create transformative experiences that are wildly creative and highly differentiated in the market. This takes more than a multi-dimensional look at all client challenges. The greatest impact can be realized at the intersection of these four perspectives.

We focus on digging deep to understand your customers’ and/or employees’ unmet wants and needs.
We harness the power of data and technology – either what you have today or what you need to build – to ensure that you make the most of the platforms that are right for your business and your growth objectives.
We marry this with a rich understanding of your brand along with its role and purpose in the lives of your stakeholders to drive deeper relationships with your customers.
And we wrap all of this in a maniacal focus on the business, only developing experience-driven solutions that work exponentially to drive growth.