Insights
Personalization in the Marketplace: A Deep Dive for QSRs
The path to building a loyal customer base in the QSR sector has become somewhat jagged since the
September 2, 2021
The path to building a loyal customer base in the QSR sector has become somewhat jagged since the
Experience and Expertise Cited by Independent Research Firm MINNEAPOLIS—The Lacek Group, an Ogilvy Experience company, was named a
Improving Customer Retention is a Bi-Product of Fixing the Breakdowns of Previously Failed Customer Experiences In the first
Cross Channel Messages are the Attraction Forces That Influence Organic Product, Service Discovery & Repeat Customer Visits In
Retained Customers Are The Growth Engine Behind Organic Customer Growth In The First Law of Customer Retention (previously
Retention is not a Single Moment in Time, but Rather a Series of States Determined by Actions in
The Probability of Retaining a Customer Is Dependent Upon the Ratio of Value to Effort & Cost Retention
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